Select from the list of Frequently Asked Questions to receive an instant answer. Feel free to select “Talk to us ” for more inquiries.

Q: How do I get in touch with you regarding my service needs?
A: We have several customer channels that you can go to for your service needs.

1. Business Centers are open from Mondays to Fridays to entertain your requests. Some centers are even open during Saturdays to accommodate your needs.

2. Customer Service Hotline 1200 entertains calls 24 hours a day, 7 days a week.

3. This e-mail address is being protected from spam bots, you need JavaScript enabled to view it accepts emails from subscribers and non-subscribers alike
Q: Where can I pay my bills?
A: You can enjoy various payments options in settling your bills.

1. Auto Charge to your Credit Card. All local Mastercard and Visa, Diners International, Lumina Visa and American Express may be enrolled in this program. You need to fill out an Auto Debit Form and submit to the nearest Business Center.

2. Phone Banking. Pay your bills using your BPI or BDO savings and/or current accounts. Please visit your depository banks and apply for such service.

3. Internet Payments are being offered by our partner banks- BPI, BDO, Unionbank and East West Bank. Please visit their respective websites for instructions on how to register to the service.

4. ATM Payments through Bancnet and Megalink member banks also accept payments. Your account number is usually required for these transactions.

5. Over-the-Counter Payments are accepted by the following accredited payment centers – Allied Bank, BPI, BDO, East West bank, Planters Bank, PNB, RCBC, RCBC Savings Bank, Security Bank, UCPB, Unionbank, SM Malls, Ebiz and CIS accredited Bayad Centers and selected 7-Eleven and Cebuana Lhuillier branches.
Q: What should I bring when paying my bills?
A: You will be asked for your 9-digit account number. Your Statement of Accounts may also be asked for verification purposes.
Q: How do I get my bills?
A: Your Statement of Account (SOA) is sent every month depending on your bill cut off. Your SOA may also be sent via e-mail on a per request basis. Electronic Billing Statements will also be available in our website soon!
Q: How do I request for service feature activation or deactivation
A: By simply calling our 1200 hotline from your Digitel phone, you may be able to request for selected feature activations. Please be advised that standard verification questions will be asked by our friendly Customer Service Representatives.
Q: How do I report service interruptions?
A: Please feel free to send e-mails to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . You may also call 1200 from a Digitel line or (02) 249-DIAL from non-Digitel lines. Please be advised that NDD rates will apply for clients calling (02) 249-DIAL from areas outside Metro Manila.
Q: Your prepaid services have value for money rates, how can I purchase PINs?
A: Simply dial 1200 and inform our friendly customer service representatives of your intention to purchase PINs. Please be advised that standard verification questions will be asked from you.
 
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